FAQs
Where can I buy Balega socks?
Balega.com as well as many specialty stores and online retailers offer the Balega family of products.
Does Balega really examine every pair of socks?
Yes! Each pair of Balega socks is hand-inspected by our team of dedicated inspectors, named and pictured on each pair they examine. Compared to the industry standard of 1 in 50, every single pair of Balega socks is hand inspected by our dedicated quality inspection team to ensure they meet our highest standards of craftsmanship and quality. Our sock inspectors take great pride in their work. That is why they are featured on the stickers of each pair of socks they inspect.
What is the warranty on Balega socks?
We offer a 1 year limited warranty on all Balega socks
What is Balega shipping policy?
We do our best to ship all in-stock orders ship in 1-3 business days. Transit times are based on your distance from our distribution in Durham, NC and most orders typically arrive within 5-10 business days.
Additional Information:
- Items are shipped Monday-Friday (excluding holidays).
- We don't offer international shipping and are unable to ship to US territories (Alaska, Hawaii, etc), PO Boxes or APO/FPO addresses.
- If you order multiple items, you may get multiple shipping confirmation emails with tracking information for each item.
- We use a variety of shipping carriers to make sure we successfully deliver your order as promptly as possible. You can see which carrier(s) will deliver your order in your shipping confirmation email(s).
How does Balega handle returns and exchanges?
Returns: Balega accepts returns of all products purchased on our site within 30 days of the original purchase date. Please send the product to the address below with a copy of your original order information and a brief note that includes your contact information.
Exchanges: Balega offers a one-year warranty on all of our products against manufacturer’s defects. Products deemed defective may be sent to the below address with a copy of the receipt within this period for replacement only. If you have additional questions about our return or warranty policy, please contact our Consumer Care Team - help@4implus.com.
RETURN ADDRESS
Implus LLC2001 T.W. Alexander Drive
Box 13925
Durham, NC 27709-3925